All bags are made with love in my small studio in Hambühren, Germany.

I always pay attention to high-quality materials and clean workmanship, as my goal is to create a durable bag that will give you long-lasting pleasure.

My bags are made of faux leather, cotton and coated cotton.

I use Decovil and interfacing to reinforce the cotton fabrics. This provides the stability that keeps the bags in shape.

Yes, very much so.

If possible, I can also make you an individual bag.

Please feel free to send me a message via my contact page

Unfortunately, it is currently not possible for me to offer personalized bags.

You can pay in my shop with all common payment systems.

These include: PayPal, Klarna Sofort, Klarna purchase on account, Amazon Pay, credit card (Visa, Mastercard), Google Pay, Apple Pay, advance payment

Yes, that is also possible.

I don't have a store, but you are welcome to arrange a pick-up time with me.

I send all bags via DHL Warenpost. You will receive the tracking number by email once I have made your bag and it is ready for packaging.

Unfortunately, due to the new packaging laws in various countries, it is no longer possible to ship to all countries.

Therefore, I only ship to Switzerland.

Basically, you have a 14-day right of return and can send undamaged items back to us within this period.

You can find all the details at the following link:

Cancellation policy & cancellation form

Since I am still a small label, my costs for DHL's shipping service are relatively high. For this reason, I am unfortunately unable to offer free returns to my customers yet.

If you wish to return an item, you can of course also use another service provider (such as Hermes).

Since the satisfaction of my customers is very important to me, I always pay attention to high-quality workmanship. If there is something wrong with your bag, please contact me immediately:

kontakt@madebypueppi.de